Anheuser-Busch InBev Installs Remote Guidance Platform

The global brewer will save cost-consuming trips and support sustainable service, while reducing time for equipment repairs and overall downtime.

Anheuser Busch

Anheuser-Busch InBev (AB InBev) is equipping three of its Zone Brewery Support locations with XMReality’s remote guidance in order to further improve technical support throughout its global breweries, enhancing service excellence and brewery output, and transforming the service process in a sustainable way, according to XMReality.

AB InBev will save cost-consuming trips and support sustainable service, while reducing time for equipment repairs and overall downtime by using XMReality Enterprise Helpdesk. The platform provides clients or personnel carrying a smartphone with the ability to guide, validate, and solve issues faster. It can deliver multi-participant calls to accomplish training and knowledge sharing for different sites and people.

“We are very excited to use XMReality to enhance our remote assistance process and bring our small and medium-sized enterprises on the Zone level closer to the breweries,” said Adam Spunberg, global director of Tech Exploration at AB InBev. “We chose XMReality because of the versatility in integrating with our current systems, and its ability to work with a number of different glasses hardware options around the world. We have very high hopes for this partnership!”

“XMReality welcomes Anheuser-Busch InBev to the world of remote guidance users,” said Cory Nadilo, president of XMReality, Inc. “We know that improved productivity as well as focusing on sustainability is important to AB InBev, and we are excited to help meet these objectives.”

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