Epson Rolls Out Moverio Assist to Help Field Technicians

Sept. 23, 2019
Using smart glasses for hands-free remote access, on-site personnel can see instructions and videos while collaborating with remote experts.

Epson (booth #LS-5989) is demonstrating its Moverio Assist remote assistance and inspection technology at PACK EXPO Las Vegas, announcing that it is now commercially available and has a new end-user, Encotech, Inc.

Encotech, a provider of environmental products, systems, and services is now using Moverio Assist as part of its environmental remediation business for troubleshooting, site walk-throughs, customer support, and service calls.

Using Moverio smart glasses with Si-OLED display technology enables enterprises to address difficult repairs and work tasks out in the field in a cost-effective manner. Moverio Assist enables “see-what-I-see” real-time collaboration between remote experts and on-site personnel. Field technicians are able to view instructions, photos, PDFs, and videos at high resolution while communicating with remote company personnel in real time. This collaboration accelerates repairs with fewer mistakes and without an expert having to travel to the site.

“Previously, phone conversations with field teams would sometimes stretch into hours,” said Jason Lalli, vice president of Encotech. “This has practically been eliminated by using Moverio Assist.”

Moverio Assist offers an affordable, hands-free remote assistance and inspection solution for small, medium, and large enterprises. Unlike using handheld tablets or smartphones, field technicians wearing the Moverio BT-300 or BT-350 ANSI smart glasses with a built-in camera have their hands free to make repairs while collaborating in real time with company experts using the Moverio Assist app.

“We have tried handheld screens in the past, but having two hands available for work is game-changing for us,” Lalli said. “Jobs and support that might have taken entire days can be done in hours or minutes, and we can focus on revenue generation while keeping our customers happy.”

Moverio Assist is available now with monthly subscription plans based on minutes starting from as low as $39.99 a month per pair of Moverio glasses. For environments that require safety glasses, the Moverio BT-350 ANSI model includes indoor and outdoor safety shields that meet ANSI Z87.1 safety certification requirements.

About the Author

Stephanie Neil | Editor-in-Chief, OEM Magazine

Stephanie Neil has been reporting on business and technology for over 25 years and was named Editor-in-Chief of OEM magazine in 2018. She began her journalism career as a beat reporter for eWeek, a technology newspaper, later joining Managing Automation, a monthly B2B manufacturing magazine, as senior editor. During that time, Neil was also a correspondent for The Boston Globe, covering local news. She joined PMMI Media Group in 2015 as a senior editor for Automation World and continues to write for both AW and OEM, covering manufacturing news, technology trends, and workforce issues.

Sponsored Recommendations

Put the Plant Floor in Your Pocket with Ignition Perspective

Build mobile-responsive HTML applications that run natively on any screen.

Ignition: Industrial-Strength System Security and Stability

Ignition is built on a solid, unified architecture and proven, industrial-grade security technology, which is why industrial organizations all over the world have been trusting...

Iron Foundry Gains Competitive Edge & Increases Efficiency with Innovative Technology

With help from Artek, Ferroloy implemented Ignition to digitally transform their disconnected foundry through efficient data collection and analysis while integrating the new ...

Empowering Data Center Growth: Leveraging Ignition for Scalability and Efficiency

Data center growth has exploded over the past decade. Initially driven by organizations moving their computer assets to the cloud, this trend has only accelerated. With the rise...