Aberdeen research finds that the key performance criteria that distinguish best-in-class companies from the industry average include on-time and complete shipments, the use of OEE, and response time to non-conforming shipments.
Definition of class
Mean Class Performance
Best-in-class (top 20 percent)
84 percent use OEE 95 percent on-time and complete shipment 9.9 hours response to non-conforming shipments
Industry average (middle 50 percent)
81 percent use OEE 92 percent on-time and complete shipment 17 hours response to non-conforming shipments
Laggards (bottom 30 percent)
65 percent use OEE 75 percent on-time and complete shipment 70 hours response to non-conforming shipments
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