PSB Industries announced its Remote Monitoring Service that aims to give customers direct OEM visibility, faster technical support and a proactive approach to maintaining uptime and system performance.  

The service is designed to help customers identify abnormal operating conditions earlier, reduce unplanned downtime and improve long-term reliability while keeping all operating authority with on-site personnel, according to PSB. 

The service combines installed hardware, secure connectivity and ongoing OEM technical support to provide continuous visibility into system status and alarm activity.  

Core service deliverables include an OptixEdge industrial edge gateway, secure cloud-connected data collection, continuous alarm monitoring, remote troubleshooting and diagnostics, root-cause analysis of abnormal or recurring events, technical review of operating data and gas sample analysis and semiannual site visits with performance assessments, according to the company. 

For customers operating PSB systems, the offering is intended to move support beyond reactive troubleshooting.

By monitoring operating conditions continuously, PSB Services can help identify event sequences, distinguish root causes from symptoms, and begin troubleshooting sooner than a traditional back-and-forth support process often allows, PSB said.

Additional customer benefits include priority access to OEM service, reduced hourly service rates, and a structured annual support package that includes pre-purchased service hours. The service is designed as a layer of expert oversight on top of existing operations, according to the company.