This enables companies to leverage the Internet of Things (IoT) to analyze data from connected machines and devices and automatically turn the information into immediate and predictive actions that drive service level improvements and cost savings. The visual identity of the solution has been completely refreshed to offer users a modern and intuitive work environment, along with further use of IFS Lobby to visualize real-time operational data. The new user interface promotes enhanced usability, extended configurability options and improved workflows and offers standard integration with Microsoft Skype for Business. Continued investment has been undertaken in support of mobile workforces, including enhancements to shipping, stock management, purchasing, service bills of material, and maintaining product structures from the field. A number of dedicated workflows have also been added, including support for pooled/team tasks and quotes in mobile for parts, goods, and services. Significant focus has been placed on increasing the intelligence offered by the solution — from automating work status via geocoding and intelligent, automated task and solution identification to automated activity feeds of timely, relevant information throughout the service delivery process. A new support model based on quarterly updates of the software eliminates the need for implementing service packs.
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