Ensuring a Safe and Effective Remote Maintenance and Support System

Discover three key considerations when approaching maintenance and support remotely: Security conscious design, stakeholder collaboration, and remote access methods.

Aaron Muir, Engineering Manager, Glenmount Global – an E Technologies company.
Aaron Muir, Engineering Manager, Glenmount Global – an E Technologies company.

As we enter a remote world, integrators are adjusting to a new age of maintenance & support routines. When it comes to maintenance & support, there are many benefits to doing it remotely—no travel expenses and support is immediate. When remoting, the job usually takes under an hour compared to an 8-hour commitment with traveling.  

  1. Security Conscious Design. Our integrators and IT engineers will work alongside our customer IT departments to design and implement a remoting solution that aligns with each customer’s unique security and access restriction policy.
  2. Stakeholder Collaboration. When working the customer, the integrator will need to develop a regular cadence with security stakeholders to identify safe remote attachment points. This includes meeting with customer stakeholders who have intrinsic knowledge of existing network gateways and infrastructure.  
  3. Remote Access Methods. To accomplish this, the integrator will audit existing automation equipment and the assess the scope of the remote access system. Once key components are identified, an integrator will work with all stakeholders to design a solution that fits the system requirements. 

Aaron Muir is a Engineering Manager at Glenmount Global – an E Technologies company.  E Technologies Group is a certified member of the Control System Integrators Association (CSIA). For more information about E Technologies Group, visit its profile on the Industrial Automation Exchange

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