InOrbit Adds Support for Remote Robot Operations

April 6, 2023
The Total Support bundle from InOrbit includes a human-in-the-loop for incident resolution in growing robot fleets.

InOrbit Inc., a provider of cloud-based robot operations (RobOps) software, has expanded its robot operations support packages with the Total Support bundle. This enterprise-tier support package is offered with the Enterprise Edition of the platform. The bundle is designed for robot developers and companies deploying rapidly growing, multi-site or multi-vendor robot fleets.

InOrbit says the Total Support bundle is especially valuable for those who may have limited experience managing the complexities of a Robot Operations Center (ROC), or who are looking for a scalable, 24x7, fully managed solution to drive mission-critical robot applications.

Total Support provides remote incident management and data-driven insights to optimize robot deployments and deliver improved uptime and performance. “Beyond fleet monitoring and incident management, Total Support provides access to InOrbit’s extensive RobOps expertise and accelerates time to value delivered by our platform,” says John Simmons, head of product at InOrbit. “InOrbit’s roboteer team leverages best practices and operational excellence guidelines developed over thousands of hours of hands-on support across a wide range of robot implementations to ensure smooth operations for Total Support customers.”

Total Support works with InOrbit Enterprise Edition’s scalable cloud platform for robot operations with:

  • 24/7 remote robot support by experienced roboteers
  • Comprehensive fleet orchestration
  • Timely incident management and response
  • Integrations with incident response tools (Slack, Zendesk, and more)
  • Customized reporting and key performance indicators
  • Root-cause incident analysis
  • Advanced incident optimization

Learn more about InOrbit robot support services at https://www.inorbit.ai/support 

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