Black Belt: Leader of team responsible for measuring, analyzing, improving and controlling key processes that influence customer satisfaction and/or productivity growth.
Black Belts are full-time positions.
Green Belt: Similar to Black Belt but not a full-time position.
Kano Analysis: Quality measurement tool used to prioritize customer requirements based on their impact to customer satisfaction.
Pugh Matrix: A matrix that helps determine which items or potential solutions are more important than others.
Six Sigma: A vision of quality that equates with only 3.4 defects per million opportunities for each product or service transaction.
Sipoc: The acronym for Suppliers, Inputs, Process, Outputs and Customer. It enables an “at-a-glance,” high-level view of a process.
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