Currently, consumer packaged goods companies (CPGs) use OEM engineers and third-party service providers equally to support advancements in machine automation and remote diagnostics, and to manage data. That could be changing, with a growth in third-party providers, according to a study from PMMI Business Intelligence, 2017 Evolution of Automation.
Internal engineers for CPGs will always play a role in machinery management in order to protect proprietary information, the report details. And OEMs have a vested interest in servicing equipment as well.
But there will be a need for more specialized technicians in the future. “There are too many companies trying to implement and manage advancing automation and data analysis internally,” a CFO of a technology company warns. “Many lack the skills to do it properly.”
For more information, download the executive summary or full report of 2017 Evolution of Automation.