“Virtual queues” are gaining popularity, allowing you to keep on truckin’ instead of standing around.
You like waiting in long airport lines? Neither do I.
With the recent TSA layoffs and ensuing kerfuffle over long lines, one California company has announced that its automated line solutions could fix the problem in 90 days.
QLess specializes in customer service and wait management solutions for a variety of industries, including retail, DMVs, universities and healthcare providers. The technology eliminates time spent waiting in line with virtual queues. A Nevada-based medical group addressed its busy waiting room problem by implementing the technology, which alerts patients 15 minutes before their appointment and also can notiy them of delays, resulting in happier (or at least less frustrated) customers.
Now, at first glance this may seem like a strange thing to cover, but think about your most precious resource: Not the speedboat. It’s TIME. Time wasted in airport lines could be spent catching up on emails, hugging your loved ones goodbye, or squeezing in a couple extra beers pre-flight.
QLess, whose clients include the United States Air Force and Vodafone, estimates that it has saved more than 57 million customers over 1,600 years of time. Dr. Alex Bäcker, CEO of QLess, notes that the technology helps to improve customer satisfaction and staff morale while reducing no-shows and delays.