HEIDENHAIN CORPORATION is pleased to announce that Fives Giddings & Lewis has awarded HEIDENHAIN (www.heidenhain.us) with their World Class Quality ranking.
On a bi-annual basis, a team at Fives Giddings & Lewis staff made up of those from leadership, purchasing/procurement, and quality processes departments meet to evaluate external providers. This evaluation is data driven and posted in a scorecard. Evaluation was recently made in three areas: Process Sigma (deviation from perfection), Cost of Poor Quality (various categories considered), and NCR Days Outstanding (Non-Conformance Report). HEIDENHAIN received the highest marks in all three categories.
“Your overall quality score ranked you as World Class,” stated Bruce W. Berg, Fives Senior Quality Engineer in a letter to HEIDENHAIN. “It is unique for this level of quality to be achieved. Your dedication and commitment to excellence is evident.”
For many years, HEIDENHAIN has supported Fives Giddings & Lewis and their machine tool products with its quality line of linear and angle encoder products. This announcement further strengthens the alliance.
"Our teams at HEIDENHAIN CORPORATION are steadfastly committed to customer satisfaction, with increasing emphasis towards on-time delivery and responsiveness. We are very pleased to receive such recognition of our efforts from Fives Giddings & Lewis and others. We continue to drive our ‘Customer First’ continuous improvement programs across all business segments and customers. There are always ways to improve and we welcome feedback in areas where we can make a difference," said David Doyle, HEIDENHAIN CORPORATION President and Managing Director.
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