This gives IT managers the tools needed to connect to edge devices when either the devices or the network are down, helping to minimize IT downtime. The software integrates seamlessly with the company’s console management products to enable IT administrators and network engineers to remotely monitor, manage and fix their IT equipment over broadband and cellular networks from anywhere, anytime. It gives network engineers 24/7 visibility into their entire network through the company’s console and branch office managers. Key features include a centralized directory for console managers and attached IT equipment with integrated instant search and browser-based terminal access, giving network administrators quick visibility and access to all their IT equipment; IP-SLA compatible automated network performance monitoring, allowing IT personnel to identify network issues before they become an incident; REST APIs with role-based access controls for building custom tools, scripts and integration with existing management applications and IT workflows; customizable rules for a variety of statistics and the ability to be proactively alerted via email, SMS and push notifications; a new native iOS and Android mobile applications for anywhere, anytime access to directory, search, status and notifications; and flexible deployment options with an on-premises virtual appliance or a company-hosted cloud-based SaaS offering.
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