The software suite addresses both internal and external pressures refineries face in maintaining a responsive, decisive and collaborative workforce amid industry challenges of dynamic demand, tightened regulations and technology evolution. It uses a portfolio of world class applications from the company’s software library and an application integration framework that can be used with other legacy third party content. It is pulled together with a user-configurable unified data model, and includes KPI Management and Decision Management with Workflows to enable the digital workforce. With clearer and earlier visibility into the state of the business, the enterprise is better equipped to make intelligent, more informed decisions. Suite components include Performance Manager, for trending and reporting, KPI management, unified data model and Decision Manager; plus an application integration framework for orchestration, translation and enterprise connectivity. Included in the offering is the company’s Customer FIRST software maintenance and support program, which allows access to the latest software upgrades, expert technical assistance and self-help tools to improve operational effectiveness.
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