Smart Glasses for Remote Assistance at Schneider Electric Batam Factory

A look at how workers at Schneider Electric's Batam, Indonesia, factory use Smart Glasses Remote Assistance to connect with third-party OEMs for help with equipment troubleshooting, maintenance, and repair.

As part of Schneider Electric’s InnovationTalks, a virtual event held in June 2020, the company featured a tour of its factory in Batam, Indonesia. The factory produces a number of products for Schneider Electric technologies, including controllers, drives, relays, and contactors.

According to Budi Sulistiarto, digital transformation leader at the Batam factory, this facility began its digital transformation process in 2017. In 2019, the factory was recognized by the World Economic Forum as a Lighthouse factory, indicating recognition of its successful application of advanced automation technologies to drive operational and environmental impacts.

In this video, Sulistiarto shows how workers use Smart Glasses Remote Assistance to connect with third-party OEMs for help with equipment troubleshooting, maintenance and repair. This technology also helps upskill workers in the Batam factory.

According to Schneider Electric, the Batam factory has deployed a range of Industrial Internet of Things (IIoT) technologies, including smart sensors, alarm prediction management, site benchmarking, and augmented reality to create an empowered workforce that has visibility into operations, maintenance, and energy use.

Using these technologies, the factory reported a 44% reduction in machine downtime in one year. In addition, the factory’s use of digital planning and scheduling tools to provide an end-to-end view of demand, align partners, and engage workers led to a 40% improvement in on-time delivery.  

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