AI Workforce Software Update

Sept. 18, 2025

ServiceNow continues to embed AI across its platform, serving as the control tower where AI agents can communicate across systems and coordinate workflows. The platform’s AI Agent Orchestrator and AI Agent Studio now provide expanded capabilities to help customers build, onboard and measure performance of AI agents. Service Observability unifies insights across an organization’s observability ecosystem, using AI-driven intelligence to resolve issues before they escalate. ServiceNow Studio enables pro-code, low-code and no-code developers to build and deploy AI-driven workflows faster.